Terms and policies pack
Customer trust
The material procurement and security reviewers ask for: trust centre, architecture and infrastructure overviews, encryption overview, data flow diagram, data residency statement, subprocessor list, incident notification, penetration test and audit summaries, security FAQ, uptime and status.
Documents in this area
22 documents · last updated 18 July 2026
- AI governance overviewOn request
- AI risk assessmentOn request
- Architecture overviewOn request
- Audit reports SOC 2 ISO 27001 (once obtained)On request
- Business continuity summaryOn request
- Data flow diagramOn request
- Data residency statement
- Disaster recovery summaryOn request
- Encryption overviewOn request
- Incident notification processOn request
- Infrastructure diagramOn request
- Infrastructure overviewOn request
- Penetration test summaryOn request
- Privacy impact assessmentOn request
- Secure SDLC overviewOn request
- Security contactOn request
- Security FAQ
- Status pageOn request
- Subprocessor list
- Trust centre
- Uptime historyOn request
- Vulnerability management processOn request
Procurement and security reviewers usually start with the customer trust area.